BOOK A VIRTUAL CONSULTATION
Description
Struggling to make the right purchase decision? Elevate your shopping experience with our personalized video consultations, where our experts will guide you to find the perfect product for your needs.
Here's how it works:
• Book a 20-minute video call consultation to receive tailored assistance in selecting the ideal product. The cost will go towards your purchase.
• You'll receive a video consultation link via email; simply click on the link at the scheduled time to join the consultation.
• Let us know which products you're interested in when booking to ensure a more customized consultation experience.
• Make sure you have a stable internet connection and are available at the designated time slot.
• Need to reschedule? No problem! You can do so up to 1 day in advance for added flexibility.
• Please note that failure to join the call within 5 minutes will result in the appointment being considered cancelled, with no refund provided.
The Process
Start by personalizing your product. Once you're done, add it to your cart. Your custom item will ship within 2–10 weeks, depending on the product and customization level.
All CEEME Hair Toppers, Half Head Wigs, and Wigs come with CEEME's Signature Brush. Head Grip and Scalp Tape are only included in specific product construction.
Product Details
Shipping & Returns
All orders are processed within 1-2 business days.
Please allow 2-10 weeks for the creation and shipment of your custom hairpiece. While we understand your excitement to receive your new look, crafting each piece to perfection takes time. Customization options and product complexity can influence delivery times. Toppers and wigs typically require a longer production process in comparison to clip-in hair extensions.
Due to the personalized and custom nature of our products, we are unable to accept returns or exchanges for any customized items. Each product is meticulously crafted to meet the specific requirements of your order, making it difficult to resell or repurpose.
However, we understand that mistakes can happen. If you believe there is an error or defect in your customized product, please contact our customer support team immediately upon receiving your order, within 48 hours of delivery. Our dedicated team will work diligently to investigate your claim.
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